EAAA call centre

The Critical-Care Desk (CCD)

We recently paid a visit to the region’s critical-care desk (CCD) based at the Broomfield Hospital in Chelmsford. On shift was EAAA’s CCP, Rob Riches, who kindly showed us around and explained the important role our CCPs play in tasking the HEMS (Helicopter Emergency Medical Service) crews across East Anglia.

Emergency 999 calls come into the centre at Broomfield Hospital and are monitored by highly trained and experienced critical-care paramedics. Each call that comes into the centre is given a CAD number which means computer aided dispatch. These calls are then given a code which dictates the response provided by the East of England Ambulance Service. The critical-care paramedics use their experience and clinical skills to determine whether a HEMS crew is needed. As well as looking at the CAD information the CCPs often contact the crew at the scene to establish the exact needs and condition of the patient.

This enables a HEMS crew to be tasked more quickly, often saving vital minutes in providing A & E level care to the scene of medical emergency or trauma. It is an extremely pro-active desk where the CCPs constantly scan the CAD to find patients who have a clinical need for the critical-care provided by the HEMS crews across the region.

For more information about the critical-care desk please watch our film here: https://www.eaaa.org.uk/about-us/the-critical-care-desk-tasking-the-air-ambulance/