Frequently Asked Questions

Below are some of our common frequently asked questions, if you require any further information or assistance, please email us at info@eaaa.org.uk.


About EAAA 

On each shift will be one critical care paramedic (CCP), one doctor and two pilots. 

When we are dispatched in our RRVs (Rapid Response Vehicles), it’s just our clinicians who attend, with the CCP driving the car.

East Anglian Air Ambulance operates two H145 helicopters: G-RESU, code name Anglia One, located at Norwich Airport and G-HEMC, code name Anglia Two, located at Cambridge Airport (Marshall).

The H145 is capable of carrying two flight crew, three clinicians and a patient. 

The average cruising speed of the H145 is 137kts (158mph), which allows us to get to anywhere in the 5,326 square miles we cover quickly. 

The helicopter carries enough fuel to fly for over two hours with a range of nearly 400 miles. 

The aircraft is 14ft high and 38ft 3in and has a travel speed of up to 145kts (167mph). 

East Anglian Air Ambulance operates two types of Rapid Response Vehicles (RRVs); two Volvo XC90s for night shifts, and two Land Rover Discovery Sports for day shifts.

All of our response vehicles carry the same equipment as our helicopters and give our crews an alternative way of getting to patients in the quickest time possible.

After our successful RRV campaign in 2022, we will be retiring the Land Rover Discovery Sports in late summer 2023, and replacing them with two more Volvo XC90s. 

Our critical care paramedics (CCPs), together with colleagues from Magpas and Essex and Herts Air Ambulance, undertake regular 12 hour shifts on East of England Ambulance Service Trust's (EEAST’s) Critical Care Desk in Chelmsford where all the 999 calls come in for East Anglia.

From here, they can dispatch an air ambulance team immediately, or can ask more questions of the 999 call handler to clarify how sick a patient it, or can respond to a request from an ambulance crew who is treating a patient whose condition may be deteriorating.  

East Anglian Air Ambulance (EAAA) is now permanently able to deliver blood transfusions as a core part of its life-saving service. 

Following an urgent fundraising appeal made by EAAA in May, the air ambulance charity, which covers Norfolk, Suffolk, Cambridgeshire and Bedfordshire, is now able to carry packed red blood cells and freeze-dried plasma on every mission. 

Each mission costs approximately £3,750 and we are tasked on average, seven times a day across both of our bases.

We receive no regular government funding and rely on the community to keep our two helicopters flying and saving lives.

Find out how you can help our air ambulance charity!

Our primary areas of operation are Norfolk, Suffolk, Cambridgeshire and Bedfordshire; however we also cover missions in Essex, Hertfordshire and Northamptonshire.

We are tasked an average of seven times a day from our bases in Norwich and Cambridge. 

Visit our mission page to learn more about where we have been.

To protect the privacy of our patients, locations on the map are not accurate and represent the general area the mission took place. Not all missions are published for confidentiality reasons.

Including East Anglian Air Ambulance, there are 21 separate air ambulance charities working to save lives and improve patient outcomes across England, Scotland, Wales and Northern Ireland. 

We have two operational bases; one at Norwich Airport with our Headquarters, Helimed House, and the other at Cambridge Airport. We also have an additional fundraising office in Melbourn, Cambridgeshire.

Lottery and Gaming 

To change your address, please email us your new address details at info@eaaa.org.uk along with your old post code so we can locate you on our database. You can also give us a call on 03450 669 999. 

You can check your numbers in our weekly draw on our check your numbers page.

However, if you’re one of our lucky winners, you don’t need to contact us to claim your win. We automatically send out the winners’ cheques each week just after the draw has taken place.  

If you would like to find you lottery numbers, please check the card from your welcome pack or on any letters to you regarding your membership. 

You can also email us for this information at info@eaaa.org.uk.

Please email info@eaaa.org.uk or give us a call on 03450 669 999 with your name, membership number and/or post code, and we will get everything cancelled for you. 

The draw happens each week on a Friday. A few times a year, this needs to be changed due to Bank Holidays, but we will always publish the revised draw dates online ahead of the draw dates.

Please email info@eaaa.org.uk or give us a call on 03450 669 999 with your name, membership number and/or post code, and how many plays you would like to add. We can then either take payment over the phone, or amend your existing direct debit.

Donations and Preferences

You can make a one-off donation or set up a regular gift to us via our website here. 

If you would like to send in a cheque, please post it to:  

East Anglian Air Ambulance,  
Helimed House 
Hangar 14 
Norwich Airport 
Gambling Close 
NR6 6EG 

If you would like to pay into our bank account, please contact us via email at info@eaaa.org.uk or by phone on 03450 669 999 so that we can provide details and your reference details so that we can recognise your transaction.

Please make any cheques payable to East Anglian Air Ambulance, or EAAA.

If you’re paying for your lottery plays, please make this payable to Friends of East Anglian Air Ambulance. 

You can update your preferences at any time on our website.

You can also email info@eaaa.org.uk, with your name and address, and we’ll update your preferences. 

If you have been fundraising for us via a third part website, like Just Giving or Facebook Fundraising, then you don’t need to do anything for that to reach us.  

If you have physical moneys or cheques, please refer to our “How can I donate to you?” section. 

We have a number of canvassers who operate on our behalf. They will all be carrying identification but if you would like to make sure someone operating in your area is there legitimately, you can either check our canvassers web page or call us on 03450 669 999. 

To make a new declaration, or to update an existing declaration, please email info@eaaa.org.uk with your full name, full address and the date you are making the declaration from. 

You can also request and return a copy of our Gift Aid Declaration form in the post. 

We cannot facilitate collections of furniture and clothing, but we do have a number of EAAA clothing banks where you can take your unwanted clothes and shoes for recycling and re-purposing. Find your closest clothing bank on our recycled goods page.