Terms of Use

Thank you for visiting the East Anglian Air Ambulance (EAAA) website.

These Terms and Conditions govern your use of EAAA’s website(s). Please read the terms and conditions carefully before using this site, because they affect your legal rights.

These Terms apply to the entire contents of this EAAA website, to any downloaded content, EAAA social media sites and to any correspondence by e-mail between us and you.

By so doing you consent to our collection and use of the information you provide in the way(s) set out in these terms and conditions. If you do not agree to this please do not use our sites, social media pages or services. You can opt out of specific uses of your personal information by letting us know and reviewing Your Preferences page and by contacting us.

If you use the website (including downloading from the website) you will be bound by these Terms and they will form a contract between you and us.

By using this website you agree to only use the website in a manner that complies with all applicable laws and regulations and is consistent with the Terms and does not infringe the rights of anyone else, nor restrict or inhibit their use and enjoyment of the website (including, without limitation, by hacking).

The Privacy and Data Protection Statement and Contact us section also form part of these Terms and Conditions (together referred to as ‘Terms’) and should be read also.

Whenever you see the words ‘we’, ‘us’ or ‘our’ in these Terms and Conditions, it refers to East Anglian Air Ambulance (Trading) Limited, also referred to as Friends of East Anglian Air Ambulance.

The East Anglian Air Ambulance is the charitable body that provides the life-saving air ambulance service operating in Norfolk, Suffolk, Bedfordshire and Cambridgeshire and raises the funds to provide this service. East Anglian Air Ambulance Trading Limited is our trading subsidiary through which we run our commercial activities such as merchandising, raffle and lottery. All of its profits are passed to the charitable parent, East Anglian Air Ambulance. The full legal information for each entity is:
East Anglian Air Ambulance is a charity registered in England and Wales Charity No 1083876, Registered Company number 04066700.

East Anglian Air Ambulance (Trading) Limited is a company registered in England and Wales at Helimed House, Hangar 14, Gambling Close, Norwich Airport, Norwich, Norfolk, NR6 6EG – Registered Company number 04136827

Registered with the Information Commissioner’s Office Data Protection Registration No. Z3529278.

We may make changes to these Terms and Conditions from time to time. If we do so, we will post the changes on this page and they will apply from the time we post them. These Terms and Conditions were last changed on 07th August 2017. Please check these Terms on each occasion you use the website. If you continue to use the website you will be bound by the latest Terms.

The format and content of the website is subject to regular change. You should refresh your browser each time you visit the website to ensure that you access the most up to date version.

We take your privacy very seriously and will treat all of your personal information in accordance with all applicable data protection laws in England and Wales.

By using this website, our social media pages (such as Facebook), subscribing to our services, donating to us and/or shopping online you agree that we can place the types of cookies set out below on your device and use your data in accordance with these Terms and Conditions. Please read our full privacy and data protection here.

Most websites use cookies, which are small text files saved on your computer by websites you visit. Cookies can help to give you a more personalised web experience.

We use cookies to track how you use our website so we can make your online experience better for you. Third parties may use cookies, web beacons, and similar technologies to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target ads.

These cookies are not used to identify you personally.

If you want, you can delete or control the cookies that are stored on your computer. You can do this by changing the settings on your internet browser. To find out more about cookies and how to manage them, please visit http://www.aboutcookies.org or www.aboutads.info/choices.

You acknowledge that all copyright, trademarks and other intellectual property rights in the website including all photographs, designs, images, text, software, data, audio, video, files and other material in the website or material generated by or transmitted from the website (“EAAA Material”) are owned by us or our licensors.

You are permitted to use the website and EAAA Material only as expressly authorised by us. If you wish to share or re-use content from this website, please contact us. Please note that all EAAA Materials used on social media sites are subject to similar intellectual property rights, including those of the social media platform owner (e.g. Facebook, Twitter, Instagram etc).

Provided you use the website and EAAA Materials in accordance with these Terms you are permitted to print, download and receive extracts of EAAA Material (“Extracts”) ONLY for your personal non-commercial use and for private study or teaching purposes, provided in each case that:-

  •  copyright and source indications are also printed and copied and/or stored in association with the Extracts;
  • no modifications are made to the Extracts and Extracts are not used as part of any other publication or derivative work; and
  • any Extract is retained, printed and/or copied entirely and is not used in a derogatory or misleading context and in particular may not be used for the purpose of promoting, advertising, endorsing or implying a connection with you (or any third party) and EAAA, its agents or employees.

The photographic, text, graphic images, audio and video material within any products or publications supplied to you are copyright works and none of them may be copied, reproduced, licensed, broadcast, transmitted or otherwise exploited without express permission.

The East Anglian Air Ambulance name and logo are the intellectual property of EAAA. Other logos and names used on the website may be the trademarks of their respective owners. No permission is given by us in respect of the use of any such trademarks, names or logos and such use may constitute an infringement of the holder’s rights.

Any rights not expressly granted in these terms are reserved.

We may terminate your rights to use or receive Extracts at any time at our complete discretion.

We may from time to time allow companies to advertise goods and services on our websites (for example within an online reproduction of our printed newsletter, Lift Off).

While we will not knowingly run an advert that is untrue, or which relates to goods or services contrary to our objects, the appearance of an advert does not mean that we endorse the advertiser’s goods or services. We are not responsible for the accuracy of any advertising material or for any advertised product or service.

The information provided in our websites is intended to provide general information only and, as such, should not be considered as a substitute for advice covering any specific situation. Users should seek appropriate advice before taking or refraining from taking any action in reliance on any information contained in our web websites. The material on this website is provided ‘as is’, without any conditions, warranties or other Terms of any kind.

You may not access the website from countries where its contents are illegal or unlawful. If you do access the website from locations outside the United Kingdom, you do so on your own initiative and are responsible for legal compliance.

We do not warrant that the functions contained in the website will be uninterrupted or error free, that defects will be corrected, or that the website or the server that makes it available is free of viruses or bugs or represents full functionality, accuracy or reliability of the materials.

Nothing in this disclaimer applies to any products which you purchase directly from East Anglian Air Ambulance Trading Limited. However, where these products are made available through third party websites, we cannot guarantee the performance of such third party sites.

EAAA does not make any representations or warranties as to the security of any information (including, without limitation, credit or debit card and other personal information) that purchasers might be requested to give to any third-party, and purchasers hereby irrevocably waive any claim against EAAA with respect to such websites and third-party content. Our partner sites (for example the third party webshop) are with trusted partners. If you have any issues with these providers please contact us immediately.

We reserve the right in our sole discretion to deny any user access to the website or any part of it without prior notice.

We do not limit in any way our liability by law for fraud or death or personal injury caused by our negligence or breach of statutory duty or any other liability which cannot be excluded or limited under applicable law.

Subject to the clause above, you agree that we will not be liable for:-

Any loss, disruption or damage to your data or your computer system; or

Any other loss or damages whatsoever (including, but not limited to, loss of profit or loss of use, direct, indirect or incidental loss) arising out of your use or inability to use our websites (including downloading or streaming from the website), their content, any information on or from the websites or any link to another website and whether such loss or damage arises in contract, tort (including negligence) or otherwise.

Our website may contain links to third party websites. Such links are provided for your convenience only. We do not necessarily control such websites and are not responsible for their contents. The mere inclusion of such links does not imply any endorsement of the material on those websites or any association with their operators. If you decide to access any of the third party websites linked to from this website, you do so entirely at your own risk.

  • We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages. If you find a broken link, please contact us.
  • If you wish to link from your website to our website you may do so only on the basis that you link to, but do not replicate, the home page, and subject to the following conditions:-
  • The linking text must simply consist of the website address;
  • You do not remove, distort or otherwise alter the size or appearance of any logos on the website;
  • You do not in any way imply that EAAA is endorsing any products or services;
  • You do not misrepresent your relationship with EAAA nor present any other false information about information about it;
  • You do not otherwise use any EAAA Materials displayed on our websites without our express written permission;
  • You do not link from a website that is not owned by you; and
  • Your website does not contain content that is distasteful, pornographic, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
  • At any time and at our complete discretion we reserve the right to withdraw the permission to make website links to our websites.

If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms.

We will not be liable to you for any delay in delivering any services or order or breach of our obligations, if the delay or breach is due to acts of God, civil commotion, riots, malicious damage, floods, drought, fire, legislation, failure of ISP or telecommunications provider or other cause beyond our reasonable control. This does not affect your statutory rights.

These Terms, use of our websites and the supply of products and services by us are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation to these Terms, use of our websites or in relation to the supply of any products or services by us the English courts will have jurisdiction over the dispute.

For any queries relating to these Terms, please contact us.

Please also read our Privacy and Data Protection Statement and Supporter Promise.