Information and Support for all Health Matters
Who at EAAA should I talk to if I am not feeling well?
Your manager will be able to support you, there are also details of other contacts like Chaplains, HR and Mental Health first Aiders below. If you work front line then the best person to speak to in the first instance is Dr Victor Inyang (the Medical Director), Dr Rob Major, Dr Nicola Ebbs, Neil Flowers or Andy Downes. They form part of the Clinical Leadership Team.
If you are unable to attend work because you are unwell you should contact your manager. If it is outside of office hours and you are going to miss a shift because you are unwell please contact Ops On-Call as soon as possible so they can update the rota. They will notify your line manager you are away but you don’t need to tell them any details about why you are ill if you would rather only discuss that with your manager.
What if I don’t want to talk to my line manager?
Your manager does need to know the reasons why you are absent from work but you can also talk to any of EAAA’s trained Mental Health First Aiders.
We’ve put together some advice on confidentiality when you speak to a Mental Health First Aider.
We also have Chaplains you are able to contact if you wish too. Their details are:
| Name | Telephone | |
|---|---|---|
| Reverend Stuart Wood | 07770 792371 | |
| Reverend David Hagan-Palmer |
07523 380826 |
How is absence recorded?
If you let us know you are unwell we will record it as sick leave.
All staff also have 2 wellbeing days a year. You may decide to take time away from work using the wellbeing days system.
All staff have an entitlement to full paid sick leave. The amount you are entitled to is based on your length of service. HR or your line manager will be able to confirm how much to you.
What are Wellbeing Days?
On some occasions a person may be feeling overwhelmed, in low mood or anxious. To support people who are mentally fatigued the Charity has Wellbeing Days available. These are two paid days per leave year when an employee can contact their manager and ask for a late notice absence from work to take some time to collect their thoughts and simply attend to their mental health. In the event you are unable to contact your line manager, employees should notify HR of their intention to take a wellbeing day. Not everyone will need these days and some may find they would like more time, in which case the arrangement for sickness absence should be followed.
Photo credit: Red Wellies Photography
What wellbeing support is available at EAAA?
| Support Available | What is it? | How do I access it? |
What data does the charity hold on this? |
|---|---|---|---|
| Headspace | Meditation has been shown to help people stress less, focus more and even sleep better. Headspace is meditation made simple. Any member of staff can access Headspace for free. You will need an EAAA email to sign up and can transfer a personal account to this service for free. | You can access it here. | We receive summary data of all users. It cannot pinpoint individual usage. |
| 87% | 87% is an app which helps asses your current wellbeing and gives you activities, articles and ideas to help you strengthen your health. | To request your login detail please contact HR. | No information is passed back to EAAA. |
| Simply Health (Mental Health) | Available for all directly employed staff and some seconded staff too. You have access to six face to face counselling sessions for each issue that you present with in a 12-month period (beginning with your first session for each issue). | Please call 0800 975 3347 where you will first talk to a telephone counsellor to establish the most appropriate course of action. If it is agreed that you require face to face counselling, you will be asked for the name of your employer to check your eligibility. If you have not received your login details already please contact payroll@eaaa.org.uk. | No information is passed back to EAAA. |
| Simply Health (Physical Health) | Available for all directly employed staff and some seconded staff too, this service helps cover the cost of healthcare bills, such as the dentist or optician. You can also add dependents (for free) and partners (at a charge). | If you have not received your login details already please contact payroll@eaaa.org.uk. | No information is passed back to EAAA. |
| Support for Pilots | Babcock Confidential Care Helpline 24/7. | 0800 085 1376 | No information is passed back to EAAA. |
| East of England Ambulance Service Staff | Employee Assistance Programme. | 0800 085 1376 | No information is passed back to EAAA. |
What about if I am a friend/family member concerned about a loved one who works for EAAA?
Just knowing all the support that is available (listed above) is a great start and you can remind your loved one all of this is available. But you still might feel worried and want to make sure EAAA know about it.
EAAA cannot discuss the wellbeing status or support somebody is accessing, but if you have concerns and want to share any details it is best to contact a member of the HR Team in the first instance.
Their details are:
| Name | Job Title | |
|---|---|---|
| Sarah Atkins | Director of People and Culture | |
| Rachel Herbert | HR Manager | |
| Anna Selwyn | HR Advisor |
When you make contact with a member of the team they will:
-
Ask how you are connected to the person you want to discuss
-
Ask if the person knows you are contacting HR and at the end of the conversation ask them if you are happy they let the person know you’ve been in contact
-
Listen to your concerns
-
Run through the support EAAA has available (making no reference to what is already in place)
-
Ask for your contact details should HR need to follow up with you
Specialist Support
NHS UK
Information about health problems and treatments, including details of local NHS services in England.
Mind
Advice and support to empower anyone experiencing a mental health problem.
T: 0300 123 3393 E: info@mind.org.uk
Samaritans
24-hour emotional support for anyone who needs to talk. Calls are free from all providers and do not appear on bills.
T: 116 123 (24 hours a day) E: jo@samaritans.org.uk
Shout
Free, 24/7 mental health text support in the UK
Campaign Against Living Miserably (CALM)
Offers support for men who are feeling down or in crisis.
T: 0800 58 58 58 (5pm-midnight daily) Webchat (5pm-midnight daily)
NHS UK
Information about health problems and treatments, including details of local NHS services in England.
Papyrus HOPELineUK
Confidential support for under-35s at risk of suicide and others who are concerned about them. Calls and texts are free from all providers and do not appear on bills.
T: 0800 068 41 41 (weekdays 10am-10pm, weekends 2pm-10pm, bank holidays 2pm-5pm) Text: 07786 209697 E: pat@papyrus-uk.org.uk
YoungMinds
Committed to improving the mental health of babies, children and young people, including support for parents and carers.
T: 0808 802 5544 (parents helpline) Text: 85258 (crisis messenger service)
Triumph Over Phobia (TOP UK)
Provides self-help therapy groups and support for those with OCD, phobias and related anxiety disorders.
Beating Addictions
Information about a range of addictive behaviours and treatments.
We Are With You
Supports people with drug, alcohol or mental health problems, and their friends and family.
Adfam
Information and support for friends and family of people with drug or alcohol problems.
Alcoholics Anonymous (AA)
Help and support for anyone with alcohol problems.
T: 0800 9177 650
Change, Grow, Live
Specialising in substance misuse and criminal justice intervention projects in England and Wales.
FRANK
Confidential advice and information about drugs, their effects and the law.
T: 0300 123 6600
Gamblers Anonymous
Support groups for anyone wanting to stop gambling.
Gamcare
Information and support for people wanting to stop gambling, including a helpline and online forum.
T: 0808 8020 133
National Association for Children of Alcoholics
Provides information, advice and support for everyone affected by a parent's drinking, including adults.
T: 0800 358 3456
National Problem Gambling Clinic
Treats problem gamblers living in England and Wales aged 13 and over.
Narcotics Anonymous
Support for anyone who wants to stop using drugs.
T: 0300 999 1212
Release
National charity that gives free and confidential advice about drugs and the law.
T: 020 7324 2989
Sex and Love Addicts Anonymous
Support groups for people with sex and love addictions.
T: 020 7293 0994
NHS Smokefree
NHS information and advice to help stop smoking.
Turning Point
Provides health and social care services for people with drug, alcohol and mental health problems.
Cruse Bereavement Care
Charity providing information and support after someone you know has died.
T: 0808 808 1677
Child Berevment UK
Family support for after the death of a child and support with grief for children and young people (up to the age of 25)
T: 0800 02 888 40
At A Loss
Helping berveaded people find support and wellbeing.
Sands
Sands is the UK's leading pregnancy and baby loss charity in the UK.
T: 0808 164332
Leeway (Norfolk and Suffolk)
Support and information to any adult or child experiencing domestic abuse in Norfolk and Suffolk.
T: 0300 561 0077 (Domestic Abuse Helpline)
National Centre for Domestic Violence
A free emergency injunction service to survivors of domestic abuse and violence.
T: 0800 970 2070 Text: NCDV to 60777
Respect: Men's Advice Line
Domestic Abuse Helpline for Men.
T: 0808 8010327
Rise Up and Recover (App)
Available: App Store, Google Play
Recover Record (App)
Available: App Store, Google Play
Anorexia and Bulimia Care (ABC)
Advice and support for anyone affected by eating problems.
T: 03000 11 12 13
Association for Family Therapy and Systemic Practice
Information about family therapy, including a directory of therapists.
Beat
Under 18s helpline, webchat and online support groups for people with eating disorders, such as anorexia and bulimia.
Youth line: 0808 801 0711 Student line: 0808 801 0811
Overeaters Anonymous Great Britain
Local support groups for people with eating problems.
ASSIST Trauma Care
Information and specialist help for people who've experienced trauma or are supporting someone who has.
Birth Trauma Association
Support for anyone affected by birth trauma, including partners.
Combat Stress
Treatment and support for armed forces veterans who have mental health problems.
T: 0800 1381 619
Disaster Action
Information and support for people affected by major disasters in the UK and overseas.
Freedom from Torture
Supports survivors of torture.
Help for Adult Victims of Child Abuse (HAVOCA)
Information and support for adults affected by childhood abuse, including an online support forum.
Lifecentre
Support for survivors of sexual abuse and anyone supporting them, including a helpline, text support and email counselling.
T: 0808 802 08 08 Text: 07717 989 022
The National Association for People Abused in Childhood (NAPAC)
A charity supporting adult survivors of any form of childhood abuse. Provides a support line and local support services.
T: 0808 801 0331
PTSD Resolution
Helps veterans, reservists and their families with trauma and distress.
T: 0300 302 0551
RoadPeace
Information and support for people bereaved or seriously injured due to road crashes.
T: 08454 500 355
The Survivors Trust
Lists local specialist services for survivors of sexual violence, including advocates and Independent Sexual Violence Advisors (ISVAs).
T: 08088 010 818
Victim Support
Provides emotional and practical support for people affected by crime and traumatic events.
T: 0808 168 9111
Harmless
User-led organisation that supports people who self-harm, and their friends and family.
LifeSIGNS
User-led self-harm guidance and support network.
The Mix
Support and advice for under 25s, including webchat.
T: 0808 808 4994 Text: 85258 (crisis messenger service, Text THEMIX)
National Self Harm Network (NSHN)
Survivor-led online support forum for people who self-harm, their friends and families.
Self-injury Support
Information and support for women and girls affected by self-harm, trauma and abuse.
T: 0808 800 8088 Text: 0780 047 2908
If you don't feel you can keep yourself safe right now, seek immediate help.
- Go to any hospital A&E department
- Call 999 and ask for an ambulance if you can't get to A&E
- Ask someone else to contact 999 for you or take you to A&E immediately
If you need some support right now, but don't want to go to A&E, here are some other options for you to try:
- Contact your GP for an emergency appointment or the out of hours team.
- Call NHS 111 (England)
- Contact your local crisis team.
Stay Alive
Suicide prevention resource.
Available: App Store, Google Play
Mind
See Mind’s page on helping yourself cope right now, and on crisis services.
T: 0300 123 3393 E: info@mind.org.uk
Samaritans
24-hour emotional support for anyone who needs to talk.
T: 116 123 (24 hours a day) E: jo@samaritans.org.uk
Shout
24/7 text messaging support service for anyone who is struggling to cope.
BMA Counselling and Doctor Advisor Service 24/7
Free and confidential 24/7 counselling and peer support services open to all doctors and medical students (regardless of BMA membership), plus their partners and dependents.
T: 0330 1231245
Doctors Support Network
Specialist psychotherapeutic service for doctors.
Mind Blue Light Infoline (9-6 Mon-Fri)
Mind have a specific resource area on their website, found HERE.
T: 0300 303 5999 Text: 84999 E: bluelightinfo@mind.org.uk
Citizens Advice
Citizens Advice is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom.
Christians Against Poverty
A national organisation specialising in debt counselling for people in financial difficulty, including those in need of bankruptcy or insolvency.
Talking Money
Free, independent, specialist money advice to individuals and their families. This includes debt, energy debt, benefits and income maximisation advice.
E: mail@talkingmoney.org.uk