Patient stories
Your support provides lifesaving critical care to five seriously injured and unwell people every day across Bedfordshire, Cambridgeshire, Norfolk and Suffolk.
Saving lives 24/7
We are East Anglian Air Ambulance. A charity providing advanced critical care 24 hours a day, 365 days a year to the most seriously ill and injured people in Bedfordshire, Cambridgeshire, Norfolk and Suffolk, by air and road.
Saving Lives When Every Second Counts
We care deeply about the work we do and the people we help. And we do more than you might think; providing aftercare, community lifesaving training programmes and undertaking clinical research too. We rely almost entirely on public donations to do our work and don’t receive regular government funding.
Fuelled by supporter donations, we partner with the ambulance service across the most serious of incidents including road traffic collisions, cardiac arrests and other medical emergencies. When someone needs us, it’s usually the worst moment of their life, and their family’s. That’s why our specialist doctors, critical care paramedics and pilots bring the advanced skills, equipment and medicine directly to the patient’s side in the fastest time possible, providing care normally only found in a specialist emergency department.
The equipment carried by our helicopters and critical care cars enables enhanced care at the incident scene – when the patient needs it most – such as blood transfusions, advanced pain relief, sedation and anaesthesia, and surgical interventions. This, combined with quick onward transfer to the most appropriate hospital, gives every patient the best possible chance of surviving and recovering a life-threatening emergency.
Latest incidents
From bases in Norwich and Cambridge, our critical care crews are tasked to people in urgent need of advanced treatment and care. On average, the crews are tasked to eight medical emergencies and treat five patients each day.
Meet your crew
Meet the doctors, paramedics & pilots in your lifesaving crew.
The treatment and care we provide
East Anglian Air Ambulance’s expert doctors and critical care paramedics provide critical care, including blood transfusions, advanced pain relief, sedation and anaesthesia, and surgical interventions at the scene of medical emergencies.
Our helicopters
Meet the helicopters you keep in the air. We operate two state-of-the-art H145 helicopters: G-RESU, callsign Anglia One, based in Norwich and G-HEMC, callsign Anglia Two, based in Cambridge.
Our critical care cars
When people think of us, they often picture our yellow helicopters - but that’s only part of the story. Alongside our two aircraft, we also have critical care cars based in Norwich and Cambridge. With the exception of a stretcher, our cars carry the same lifesaving equipment as our helicopters, so our crews can deliver the same lifesaving care – but just arrive at the scene in a different way.
The kit we carry
The high-tech equipment carried by East Anglian Air Ambulance helicopters and critical care cars enables enhanced care at the incident scene – when the patient needs it most.
How we’re tasked
What happens when a 999 call is made to the ambulance service and a Helicopter Medical Emergency Service (HEMS) crew is required?
Responding to emergencies at night
We have been flying at night since May 2013. We were the first air ambulance in the country to attend Helicopter Emergency Medical Service (HEMS) incidents in the hours of darkness to unknown and unlit sites and began flying 24/7 from Norwich in June 2021.
What happens at scene?
From the moment our crew receive a call, everything is focused on one thing: giving our patient the safest, fastest, and best possible care.
Hospitals and helipads
Every decision the crew makes is about giving the patient the very best chance of survival and recovery. That includes choosing the hospital with the right specialists for their condition. It’s never done alone - our team works hand in hand with regional hospitals to make sure everything is lined up for the care they’ll need after a life-threatening emergency.
The communities we cover
Our crews go the distance because your support does too. From coastlines to country lanes, your fundraising keeps our teams in the air and on the road, covering more than 5,000 square miles.
Operational bases
We operate from two bases. Our Norwich headquarters, Helimed House, sits at Norwich Airport, while our second base is at Cambridge City Airport (Marshall’s). We also run a fundraising office in Melbourn, Cambridgeshire, where our team works with communities and supporters across the western part of our region.
The emergencies we attend
Picture this: someone in our region is facing one of the worst moments of their life. They need urgent, specialist care - and fast. That’s where we come in. Every day, our crews are tasked by air and road to reach some of the most seriously injured and critically unwell people across Bedfordshire, Cambridgeshire, Norfolk and Suffolk.