Aftercare support
East Anglian Air Ambulance’s service to local communities goes far beyond the critical care the crews bring to the scene of a medical emergency. We provide an Aftercare service to former patients, their friends and family in the turbulent aftermath of their life changing incident, helping them make the difficult transition back to daily life and beyond.
Our Aftercare Service
The breadth of aftercare support is varied and suited to each individual. The team can:
- Make early contact with patients and their relatives following an emergency, and provide individualised support as required.
- Visit patients and/or their relatives at home to provide emotional and practical support.
- Help fill in some of the gaps patients and families may have after a medical emergency so they can piece together what happened.
- Provide support to help them understand their treatment/interventions at the scene and the reasons why.
- Signpost to other support organisations.
- Organise base visits to meet the crew who attended.
- Offer opportunities for peer support, for example, through a private Facebook group.
- Provide ongoing support, including for those who are bereaved or for bystanders at incidents attended by East Anglian Air Ambulance.
In the last year, the Aftercare service connected with over 450 patients and their friends and family
Whether it’s a one-off check-in telephone call or ongoing support, our team of dedicated Aftercare Clinical Liaison Officers are here to listen, offer support, information or signposting in the days, weeks or months after the incident.
We can also provide support for bystanders who were at the scene of a medical emergency in which our crews provided care and who feel they would benefit from talking to our team. It can be incredibly difficult for patients’ loved ones after witnessing an incident; there can be a ‘ripple’ effect on them. That’s why the Aftercare service supports our patients and their friends and family.
It’s been an emotional year, but the visit to the base with my Mum and Auntie was amazing. I met with Lisa and Andy, and they gave me more information about what happened. It was so important for me to fill in some of the gaps.
— Jonathan, former patient
Bereavement support
East Anglian Air Ambulance's Aftercare support also extends to bereaved families to offer specialist emotional and practical support following an incident in which we attended.
Learn More
Support for bystanders
The specialist practical and emotional support offered by our dedicated team of Aftercare clinicians is not just available to former patients, family and friends; this support also extends to members of the public who witness medical emergencies and can prove invaluable.
Learn More
Additional Advice
As part of our ongoing commitment to supporting patients, their family and friends and bystanders after a serious incident, we’ve gathered a list of trusted organisations offering emotional, practical, and peer-led support. Whether you're coping with bereavement, trauma, or life-changing circumstances, these resources are here to help, whenever you're ready.
Learn MorePatient forum group
The Aftercare team can introduce patients or their families to our Patient Forum Group if they would like to be more involved in helping shape the future of East Anglian Air Ambulance.
Meet the Aftercare Team
At East Anglian Air Ambulance, our care continues long after the emergency. Our Aftercare Team offers guidance, support, and a friendly face to help patients, families and bystanders navigate life after a traumatic event. We’re here to listen, answer questions, and make sure no one feels alone in their recovery journey.
Got a story to share?
If you have a special connection with us and would like to tell us your story, we would love to hear from you. Your words not only demonstrate the impact of generous support but help us to reach more people and inspire more lifesaving donations.
Frequently Asked Questions
Get in touch
To speak to a member of the East Anglian Air Ambulance Aftercare team about getting support following an incident, click the button below and a member of our friendly team will be in touch.