Aftercare support
At East Anglian Air Ambulance, our care doesn’t end when the helicopter leaves the scene. We’re not just there for the moment of crisis but also for the journey that follows. For patients and families facing the aftermath of a life-changing medical emergency, our Aftercare Team helps navigate the difficult road ahead.
Our Aftercare Service
Made up of specialist clinicians, the Aftercare Team provides vital emotional and practical support to those recovering from traumatic incidents. Whether it’s helping patients adjust to life after critical illness or injury, guiding families through the shock of what’s happened, or simply being a compassionate presence during an incredibly turbulent time – the team is there. Support is tailored to each individual’s needs.
Sometimes it’s direct help; other times it’s signposting to other charities or services that can offer specialist care. Crucially, this service also extends to bereaved families and even members of the public who may have witnessed a traumatic event. No one is left to cope alone.
In the last year, the Aftercare service connected with over 970 patients and their friends and family
The Aftercare Team also plays a key role in gathering feedback from patients and relatives about their experience with East Anglian Air Ambulance. Many choose to meet the crew who treated them – a powerful moment that can bring clarity, closure, and connection. For our clinicians, these reunions offer a rare and meaningful insight into the outcomes of their care, helping to continually improve the service we provide.
It’s been an emotional year, but the visit to the base with my Mum and Auntie was amazing. I met with Lisa and Andy, and they gave me more information about what happened. It was so important for me to fill in some of the gaps.
— Jonathan, former patient
Bereavement support
East Anglian Air Ambulance's Aftercare support also extends to bereaved families to offer specialist emotional and practical support following an incident in which we attended.
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Support for bystanders
The specialist support offered by our dedicated team of Aftercare clinicians is not just available to former patients, family and friends; this support also extends to members of the public who witness medical emergencies.
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Additional Advice
We’ve gathered a list of trusted organisations offering emotional, practical, and peer-led support. Whether you're coping with bereavement, trauma, or life-changing circumstances, these resources are here to help, whenever you're ready.
Learn MorePatient forum group
Patients are at the heart of everything we do, and we need their, and their families, voice when shaping the future of the organisation. If you would like to be more involved with East Anglian Air Ambulance, let us know.
Meet the Aftercare Team
Our Aftercare Team offers guidance, support, and a friendly face to help patients, families and bystanders navigate life after a traumatic event. We’re here to listen, answer questions, and make sure no one feels alone in their recovery journey.
Got a story to share?
If you have a special connection with us and would like to tell us your story, we would love to hear from you. Your words not only demonstrate the impact of generous support but help us to reach more people and inspire more lifesaving donations.
Frequently Asked Questions
Get in touch
To speak to a member of the East Anglian Air Ambulance Aftercare team about getting support following an incident, click the button below and a member of our friendly team will be in touch.