The crew of an East Anglian Air Ambulance having a conversation at the front of one of their helicopters

East Anglian Air Ambulance (EAAA) is the charity providing a helicopter emergency medical service (HEMS) for the people of East Anglia.

About the East Anglian Air Ambulance

Since our launch in 2000 we have attended over 23,000 lifesaving missions, touching the lives of many thousands of people. Read on to find out more about the East Anglian Air Ambulance.

Our crew comprises specialist pre-hospital doctors and critical-care paramedics, operating out of two high-tech helicopters from 07:00 until 19:00 from our Norwich base and from 07:00 until 01:30 from our Cambridge base. We were the first air ambulance in the country to attend helicopter emergency medical incidents in the hours of darkness to unknown and unlit sites.

Our mission

Our mission is to save lives by providing the best possible outcomes for patients who have been involved in a life-threatening or life-changing accident or medical emergency, through:

  • The combination of a quick response time, emergency clinical care on scene and quick transfer to the appropriate hospital
  • The delivery of first aid training to communities in East Anglia to help form the chain of survival
  • Dedicated aftercare support to help with the recovery of our patients and their families

We are committed to delivering outstanding care, quality, and value to the community. We thrive on challenges, looking for innovative ways to grow and improve the service further through an open culture of continuous improvement, by scrutinising our actions, sharing knowledge, and learning from past events.

Our motivation comes from a determination and a passion to provide the best possible outcomes to our patients.

People stories