Tech for good: Recognition for innovation

A collaboration between East Anglian Air Ambulance, Devon Air Ambulance and Intelogy was recently shortlisted for a Tech Impact Award. A new tool called HEMS Ops, to help Helicopter Emergency Medical Services (HEMS) Operations teams to manage and automate efficiency checks, has been recognised in the Best Tech Innovation to Promote Health category.

Imagine operating a 24/7 lifesaving service, then imagine the technology and governance required to make everything run seamlessly to optimise patient care. These processes are vital to ensuring crews can respond to life-threatening emergencies in our communities with absolute readiness and reliability.

HEMS operations demand precision. From auditing controlled medication to conducting rigorous pilot and crew equipment checks, every governance process must be completed swiftly and accurately. Any efficiencies made can further support patient care in critical, time-sensitive situations.

The new platform, ‘HEMS Ops’, was developed by Intelogy, in collaboration with us and Devon Air Ambulance to strengthen the governance and efficiency of our HEMS operations. This supports our equipment, medication, stock and date checks with a central system using iPads, dashboards and automated notifications.

Rob Chetwood, Head of Insight, Information and Technology at East Anglian Air Ambulance, says, “While our goal is always providing the very best treatment and care for the people we are called to help, we’re humbled that the HEMS Ops technology has been recognised by being shortlisted for a Tech Impact Award.”

“We’re delighted with the impact of the system, which is supporting our crews to provide the very best care to our patients when the very worst happens.”

Andrew Tomlins, Commercial Director from Intelogy, says, “Partnering with both East Anglian Air Ambulance and Devon Air Ambulance services to develop the HEMS Ops product has been equally challenging and rewarding. After several iterations working closely with the operations teams we now have a product based on Microsoft technology that we believe is sufficiently flexible and robust to suit any Air Ambulance service.”

The Tech Impact Awards recognise those at the forefront of innovation - where tech delivers real impact for communities, economies, and the planet. This year’s awards ceremony was held in London on Tuesday, 2 December.