Returns
At East Anglian Air Ambulance (Trading) Ltd our suppliers inspect everything carefully before it is sent to you to make sure it's in excellent condition. We also do our utmost to package and protect everything so that it doesn't get damaged on its way. However, if you do have a problem, here is what to do:
Contact us
Please either phone 03450 669 999 between 9.00am and 5.00pm, Monday to Friday, email info@eaaa.org.uk or write to:
Trading Manager
East Anglian Air Ambulance
Hangar E, Gambling Close
Norwich Airport, Norwich
NR6 6EG
Please include your post code and name or your order number in all correspondence and an indication of the reason for a return.
If you have received something you hadn't ordered please contact us within 14 days informing us of the problem and we will advise what to do. Please make sure you keep the item in its original condition until we have advised what to do.
If your purchase is damaged in transit, please contact us within 14 days informing us of the problem and we will advise what to do.
If you receive a product that is defective, please contact us within 14 days informing us of the problem and we will advise what to do.
Under the distance selling regulations you have the legal right to cancel your order within 14 working days of receipt of your order. To cancel an order, please contact us using the details above with details of the order you are cancelling. A charge may be made if the cancellation is done after the order or a part of the order has been despatched.
If for any reason you are not delighted with your purchase, you can return it unused and in the original packaging within 21 days for a full refund or replacement. Your statutory rights will not be affected. If you need to return an item please be aware that until we receive the goods you are returning, they are your responsibility. For your protection and peace of mind, we recommend you use a recorded delivery service to return things.
Please note that we cannot refund goods that have been personalised unless there is a fault with the item.
Goods must be returned at your cost (unless faulty or the incorrect goods were received). If the item has been damaged, used or is not returned in its original packaging, we reserve the right to withhold a percentage of the refund value if the item needs to be reduced in price for resale.