Welcome Desk Volunteer
Learn more about the volunteer roles currently available, but if you have specific skills, ideas and enthusiasm, please get in touch.
Why we need you:
Helimed House is East Anglian Air Ambulance’s Head Office in Norwich. This state-of-the-art building is home to office-based staff and Norwich-based crew and provides all the facilities we need to run a 24/7, lifesaving helicopter emergency service.
We are looking to recruit front-of-house volunteers to act as the first point of contact for staff and visitors. This is an exciting opportunity to become a vital part of our team.
What will I be doing:
- Be the first point of contact and provide a friendly meet and greet service to all visitors entering the building including EAAA staff, donors, the general public, and patients and their families.
- Ensure all visitors to the building follow the signing in and out procedure and ensure they are briefed on any appropriate health and safety messages whilst in the building.
- Maintaining the reception area, ensuring that it is clean and tidy at all times.
- Accepting deliveries and notifying the relevant departments.
- Assisting our Supporter Engagement Team with general administrative tasks, as well as occasionally supporting other teams across the charity.
- Preparing and tidying meeting rooms when required.
When can I volunteer:
Ideally, we are looking for volunteers who can commit to the same day and hours each week. The office will be open from 8:00am to 6:00pm, Monday to Friday, and we are looking for volunteers to cover the core hours between 9:00am and 4:00pm. Morning or afternoon shifts will be available for those who would prefer not to cover a full day.
We ask that you commit to volunteering with us a minimum of 16 hours per month.
What we’re looking for:
- Excellent interpersonal skills with a friendly and polite manner.
- Professional and organised with good attention to detail.
- Ability to work on own initiative and work independently.
- Confident but willing to ask for help when needed.
- Previous experience of working/volunteering in a similar role is desired but not essential.
- A commitment to undertake training.
What’s in it for you:
- Join an inclusive and diverse organisation.
- Have fun, meet new people and join a motivated and enthusiastic team who are making a difference.
- Give back to your local community.
- Reasonable out of pocket expenses in line with EAAA’s Volunteer Expenses Policy.
- Full support is provided.
Interested?
Please complete our online application form.
For further information please contact info@eaaa.org.uk or call 03450 669999.
We look forward to meeting you!