East Anglian Air Ambulance (EAAA) has been rated Outstanding following a recent inspection by the Care Quality Commission (CQC) at its Norwich base. The inspection found “everyone working at the charity’s Norwich base championed a culture of empathy, teamwork, and continuous improvement to give people the best possible care.”
Outstanding is the highest possible rating awarded by the CQC. When carrying out the inspection, they assessed the charity across a number of key areas. East Anglian Air Ambulance’s Norwich base was rated Outstanding for being effective, caring, responsive and well-led, and Good for safe.
The regulator identified that ‘Staff showed exceptional compassion when treating people, and this was reflected in feedback from them and their families. They said staff listened to them, reassured them, and looked after them with kindness and respect.’
They added that “The service not only followed national guidance to provide people the best care but innovated and contributed to it. Helimed House was leading research in areas such as how to better diagnose bleeds on the brain and how to better manage cardiac arrests to save more lives.”
Victor Inyang, Medical Director at East Anglian Air Ambulance, said:
“This Outstanding rating is a powerful reflection of the dedication, professionalism and compassion shown by every member of our team. Day in, day out, our crews and charity staff go above and beyond to deliver the highest standard of care to our patients.
Patients are at the heart of everything we do, and this recognition reinforces our commitment to providing the very best care when it matters most.
We are incredibly proud to serve the people of East Anglia. As a charity, our ability to deliver this life-saving service relies on the generous support of our communities, and we are deeply grateful for the part they play in making this possible.
We will now take time to reflect on the report in full – celebrating our strengths while continuing to identify opportunities to improve and build on this success.”
The full report can be viewed here.
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