Thank you for answering our call in 2025

When the phone rang, it was someone’s worst day and, in 2025, the phone rang 2,738 times. At 2am on a freezing winter night to somebody who had a cardiac arrest in Cambridge, at 5pm for the people involved in a car accident on the A14 during rush hour, and at 1pm in the blistering heat of summer to somebody who has fallen badly from a ladder at home.   

In our beautiful part of the world, with bustling towns, sweeping countryside, remote farmland, and vast beaches, you heard us, you understood us, and made sure we could go to anyone, in any corner of our region – sometimes beyond – and bring the hospital to them, 24/7.  

When the phone rang, your donations sprang into action. Last year, you provided urgent treatment and care to 1,845 people, including 151 people who were under the age of 18.  

We partner with the emergency services at the most serious 1% of 999 calls, bringing hospital-level care, equipment and medication right where it’s needed, when it matters most. Thanks to you, we bring extra skills, treatment and equipment, that aren’t normally available outside a hospital, straight to the scene. 

Last year, our crews were tasked an average of seven times a day from our bases in Norwich and Cambridge. 1,573 taskings were by helicopter, and 1,165 were by critical care car – at all times of the day and night. 

When the phone rang, we responded to whoever needed us. This included 879 people who had suffered traumatic injuries, 71 people who needed blood at the scene of their incident, 563 people who has suffered a life-threatening cardiac arrest, and 348 people who had been injured in road accidents.  

In total, 1,237 people received advanced interventions from our specialist crew. This care included helping people to breathe safely when they were unable to breathe on their own, emergency anaesthesia, emergency surgery, and advanced procedures to help somebody in cardiac arrest. This, followed by a rapid transfer to the right hospital for their ongoing care, gave hundreds of people the best possible chance of survival and recovery when the odds were against them.  

When the phone rang, it was a former patient, family member or bystander reaching out to our aftercare team during times of turmoil. Gentle conversations, people to listen and offer support along the difficult paths of recovery or bereavement. But thanks to you, people didn’t have walk this path alone. Last year 1,186 people connected with our dedicated team of aftercare clinicians and volunteers. 

When the phone rang, it was our doctors and paramedics discussing the latest innovations in pre-hospital care. Research and education in cutting-edge procedures; ground-breaking steps to advance our treatment and care – like our BRAIN-FIRST project, which we launched in January 2025. This fast, minimally invasive blood test at the scene of a medical emergency could help identify if someone with a suspected head injury has bleeding in the brain.  

We’ll never stop exploring opportunities like this, because we never stop wanting to do better for the people who matter most – our patients. 

When the phone rang, it was somebody to book CPR training so they can help somebody in cardiac arrest. We can get there quickly, but not as quickly as people who are already at the scene. Last year, 32,100 people completed our training. We also marked the milestone of 100,000 people trained in CPR and defibrillator use since our Community CPR Training programme began in 2018. That’s 100,000 additional lifesavers in our region because of you. 

When the phone rang, it was you – our incredible community getting in touch to offer support. Donors who gave time and time again, fundraisers who took on epic personal challenges, people who braved the blisters by running marathons, walking miles, who rally communities and colleagues with their own events, coffee mornings and bake sales. The lottery players who made a difference with every play, those who gave exceptional donations to help future generations. Not to mention the whole army of volunteers who collectively gave 16,681 hours of skills, enthusiasm and kindness last year. Those hours were worth an incredible £250,580.     

When the phone rang, you didn’t just fund flights; you funded hope, expertise, equipment, support, research, training, innovation – and second chances for people when the odds were against them.  

When the phone rang, it was a reminder that the call wasn’t just ours – it was yours too and, throughout 2025, you made the choice to stand with us. Your support powered every single mission. Thank you for answering our call.